Job Description
**Technical Property Claims Handler** We are seeking an experienced Property Claims Technical Expert to join our GI Claims team, responsible for managing a portfolio of technical property claims and providing technical guidance to the Property Claims team. **Job Description** We are looking for a skilled Property Claims Technical Expert to join our team in Ireland. The successful candidate will be responsible for managing a portfolio of technical property claims, providing technical guidance to the Property Claims team, and supporting the wider Property Claims team with technical development and upskilling. **Key Responsibilities** * Investigate, negotiate, regulate, and settle technical property claims in the most effective and efficient way * Provide technical guidance and support to the Property Claims team with a clear focus on upskilling and capability development * Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level * Promptly handle and resolve enquiries from customers and internal/external contacts to ensure delivery of a focused claims service within own authority limits * Collaborate with Zurich's Loss Adjuster Partners and conduct appropriate desk-top and external investigations * Correctly interpret and gather information to effectively assess the value of the loss/scope of work and to recognise potential fraud indicators and recovery opportunities * Efficiently manage complex referrals from team members and claims teams for investigation * Conduct physical external investigations where necessary with claimants, customers, and any other persons relevant to the investigation * Correctly interpret and gather information to identify causation and assess the extent of legal liability * Oversee case strategies by providing direction, technical guidance, and tracking and reporting on key metrics **Team Development** * Provide technical guidance to the Property Claims team and stakeholders on area of technical expertise * Collaborate with the team to identify and deliver training/coaching opportunities * Identify opportunities to enhance technical claims operational efficiencies and streamline processes **Customer** * Determine exposure and financial impact of decisions on customer relationships * Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates * Support quality and delivery of service level agreements with key supporting vendors within area of responsibility * Contribute to customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers **Requirements** * 5 years plus industry experience * Loss Adjusting or complex claim handling experience * Holds or is working towards relevant professional qualifications * Excellent technical Property Claims insurance knowledge * Excellent numerical and analytical skills * Strong decision-making skills * High level of interpersonal and communication (verbal/written) skills * Experience in the engagement of suppliers and external vendors * Ability to recognize, understand and adhere to appropriate legislative regulations **Competencies** * Ability to work within a team environment * Ability to build key relationships with customers internally and externally * Excellent communication skills (both verbal and written) * Enthusiasm, ambition, and innovation * Ability to operate independently * Pro-active with strong problem-solving, decision-making and judgment skills * Excellent attention to detail, including a strong ability to multitask * Excellent planning and organisational skills that support a high service standard **About Zurich** Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand with a culture of diversity and inclusion, and a commitment to delivering on its purpose - Let's Create a Brighter Future Together.