Job Description
pAmazon.comisane-commerceplatformthatstrivestobecustomer-centricandgrowsbyprovidinglowprices,vastselection,andconvenience.Thecompany'sinnovationdrivesitsevolutionfromawebsitetoane-commercepartnertoadevelopmentplatform./pbrpAtAmazon,we'reworkingtobethemostcustomer-centriccompanyonearth.Togetthere,weneedtalented,bright,anddrivenpeople.Ifyouwanttohelpusbuildtheplacetofindandbuyanythingonline,thisisyourchancetomakehistory.AmazonWorldwideCapacityPlanningislookingforanexceptionalanalystwhocanraisetheperformancebar,workwithstakeholders,anddrivenewinnovationsinthecustomerserviceindustry./pbrpKeyjobresponsibilities:/pbrulbrliManagetheGlobalOutsourcing(GO)capacityplanningforEuropeNetworkbyworkingwithpartnernetworksandmanaginglong-term/short-termcapacityplanningprocesses./librliCollaboratewithGOVendorManagement,HeadcountPlanning,CapacityPlanning,GOFinance,andprogramteamstoensuresmoothexecutionofcapacityplanningprocesses./librliBuildoptimalcontactvolumeallocationplansforoutsourcingpartnernetworksbymanagingtrade-offsbetweenquality,productivity,andcost./librliCoordinatewithinternalandoutsourcingnetworkoperationteamstomeetbusinessservicelevels./librliMitigatecapacityrisksbymanagingdependenciesacrossmultiplesitesandgeographies,clearlycommunicatingdependencies,andmanaging/trackingexpectations./librliManagereportingandanalysisofdaily,weekly,andmonthlykeyperformanceindicatorsforEuropeGO./librliCommunicatedependenciestostakeholdersandmanage/trackexpectations./librliParticipateinglobalcustomerserviceinitiativesandprojectrolloutstocatertogrowingbusinessneeds./librliContributetoautomationandstandardizationprojectswithintheWorldwideCapacityPlanningorganization./libr/ulbrpAbouttheteam:/pbrpInCapacityPlanningGlobalOutsourcing(GOCP),ourvisionistoengineeraflexibleandreliablecustomerservicenetworkthatisscalableandefficient.GOCP'smissionistoenablethebestcustomerexperiencethroughstrategicplanning,engineeringreliability,andpartneringwiththeworld'slargestoutsourcedcustomerservicenetwork./pbrpBASICQUALIFICATIONS:/pbrulbrliSeniorexperienceinCapacityPlanningorrelatedfield./librliExperienceinbusinessorfinancialanalysis./librliAdvancedExcelandbigdataexperience./librliExcellentcommunicationandinterpersonalskills./librliProvenproblem-solvingskills,projectmanagementskills,attentiontodetail,andexceptionalorganizationalskills./libr/ulbrpPREFERREDQUALIFICATIONS:/pbrulbrliBachelor'sdegreeinmathematics,statistics,computerscience,engineering,economics,orrelatedfield./librliOperationsresearchorBPOexperience./librliExperienceworkingwithsupplychainplanningorcustomerserviceplanningfunction/tools./librliSomeprogrammingexperiencetoautomatetools./librliLean-SixSigmaBlackBelt./librliAbilitytodealwithambiguityandcompetingobjectivesinafast-pacedenvironment./libr/ulbrpAmazoniscommittedtoadiverseandinclusiveworkplace.Amazonisanequalopportunityemployeranddoesnotdiscriminateonthebasisofrace,nationalorigin,gender,genderidentity,sexualorientation,protectedveteranstatus,disability,age,orotherlegallyprotectedstatus./pbr