Job Description
We have an exciting opportunity for a Customer Service Manager at our flagship Dublin branch to lead and our depot and field-based service function. The Customer Service Manager will have responsibility for a team of circa 30, and be charged with leading the engineering and support functions within the agreed business strategy to deliver excellent quality and customer service, ensuring adherence to SHEQ in a cost effective and safe environment.
The Customer Service Manager will lead direct reporting teams and functions, manage and develop individuals and teams to maximise future opportunities and address concerns, manage all functions within budget and financial targets to maximise profitable performance, lead the monitoring and management of performance metrics to demonstrate performance and drive continuous improvement through direct reports, lead and drive quality interaction with other business functions to maximise business targets and goals, and lead and ensure the efficient scheduling of work to maximise efficiency across all teams.
- Customer Focus: Building strong customer relationships and delivering customer centric solutions
- Cultivates Innovation: Embracing the mindset that Finning is never done, never satisfied, never standing still
- Drives Results: Creating a culture where organisational performance is always top of mind
- Courage: Meeting tough situations head-on to constructively resolve them
- Commercial Mindset: Understanding business problems from all angles and applying a commercial thinking mindset to every major decision
- Decision Quality: Making quality decisions in an environment of ambiguity and uncertainty
- Situational Adaptability: Being flexible and acting differently in every situation
- Develops Talent: Developing the team to meet both their career goals and Finning's goals
The Customer Service Manager will be accountable for delivering all team activities to quality and on-time, be accountable for Health & Safety performance within workshops, be a key member of the Finning UK&I management team through contribution and the development and delivery of strategy, achieve zero LTIs, and ensure that functions operate to financial and operational budgets and targets.
The ideal candidate will have demonstrable years of experience of workshop or field service management, equipment or process engineering, financial management and controls, a track record of delivering to deadlines, and the ability to demonstrate team building and management through development and mentoring.
Finning offers a competitive salary, annual bonus, 25 days holiday (plus bank holidays), Health Cash Allowance (Private Medical Scheme), 5% Pension, Share Purchase Plan, and Company Rewards Platform.
We believe that our people are the heart and soul of our company and fundamental to our success. We are a global organisation offering industry leading training and a competitive package. We are committed to creating a diverse and inclusive environment and are an equal opportunity employer.