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Job Description
Grocery Nightpack Manager
Manage the merchandising of the store in the evenings and after trading hours to ensure the store is ready for trading the next morning, delivering exceptional customer care and operational standards to maximise sales and profitability while maintaining costs.
Key Responsibilities:
- Deliver the budgeted KPI plan for the department and any subsequent forecasts
- Deliver the Dunnes Stores principles of operations and customer service
- Lead the team to deliver the agreed business strategy
- Ensure all relevant trading safely and legal policies are in place and adhered to
- Maximise sales through analysing sales data, department trading patterns and pre-empting customer needs and demands
- Maintain stock accuracy and ensure the department has the right choice and levels of product to drive sales
- Demonstrate excellent customer service and deliver the "Dunnes Stores Experience" customer service programme
- Monitor and address any variations to the cost base of the department on a week to week basis
- Set and implement department brand standards and ensure they are achieved through regular monitoring
- Ensure the Department complies with the layouts and adjacencies
- Train and coach the team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and customer service
- Implement process and business changes as per the business requirement and on time
Requirements:
- Good communication, coaching and leadership skills
- Customer focussed
- Organisational and time management skills
- Commercial mind-set and appropriate product knowledge
- Problem solving & decision making
- Merchandising skills
- People management skills
- IT skills
About Dunnes Stores:
Dunnes Stores is Ireland's largest retailer, providing fashion, homewares and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store.