Job Description
**Life and Pensions Office Manager** A seasoned financial services professional is sought to lead a busy Life and Pensions office in Cork city, overseeing daily operations, team management, and customer service. **Key Responsibilities:** * Lead a team in managing new life and pensions applications, including documentation review and processing * Develop and implement standard operating procedures for policy administration * Approve and process applications in accordance with product rules, regulatory requirements, and company procedures * Monitor customer policy change requests and manage the transfer-in process * Develop and maintain effective customer communications throughout the application and policy lifecycle * Oversee high-level customer service, ensuring prompt and professional interactions * Establish and maintain regular communication with Company Directors * Analyze data to identify trends and opportunities for process improvement and business growth * Lead initiatives to define and improve processes, including technology adoption and best practices * Stay informed about industry developments, regulatory changes, and best practices * Establish and maintain excellent customer and broker relations **Requirements:** * Bachelor's degree in business or related financial services field * Minimum 5 years of experience in the Insurance Industry (preferable Life and Pensions) * QFA qualification * Strong leadership and accountability skills * Results-focused and customer-focused * Excellent verbal and written communication skills * Ability to influence others and manage different stakeholders * Strong presentation skills and ability to deliver key messages to clients and partners * Strong communication, negotiation, and interpersonal skills * Ability to build and maintain relationships with key influencers **Package:** * Attractive basic salary * Performance-related bonus * Other attractive staff benefits * Full-time role based in Cork office with remote working options **About Morgan McKinley:** Morgan McKinley is a leading recruitment agency with a strong presence in the Irish market. We specialize in placing top talent in financial services and other industries.