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Job Description
Operations Coordinator
We are seeking a proactive and organised coordinator to manage CRM systems, provide support to management, and assist with engagement and fundraising initiatives.
About the Role
- Coordinate day-to-day operations to ensure efficient workflow across various departments.
- Schedule and organise meetings, appointments, and events to support team activities and business operations.
- Maintain and update CRM systems to ensure accurate records of donors, clients, and partners.
- Track and analyse engagement data, generating reports, and support the development of strategies to improve relationship management and fundraising efforts.
- Assist in the preparation of reports, presentations, and documents to support the management team and other key stakeholders.
- Track and manage budgets, expenses, and financial reports to ensure efficient use of resources.
- Handle customer inquiries and resolve operational issues in a timely and professional manner.
- Collaborate with team members to improve operational processes, identifying inefficiencies and recommending solutions.
- Ensure compliance with company policies and procedures, including health and safety standards.
Requirements
- A minimum of 2 years of experience within an administrative role.
- Experience working with CRM systems (e.g., Salesforce, HubSpot) and databases.
- Strong organisational and multitasking skills, with the ability to prioritise.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- A proactive attitude with the ability to work independently and as part of a team.
- Previous experience in fundraising or engagement activities is a plus but not essential.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).