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Job Description
Play a key role in our operations team as a Senior Billing Specialist, helping customers resolve billing issues, managing complex billing discrepancies, and offering strategic advice to improve billing processes and boost efficiency.
Main Responsibilities:
- Manage a queue of high-level billing issues, ensure prompt and accurate resolution.
- Maintain communication with partners, understand their needs, and provide resolutions to support their objectives.
- Collaborate with various teams to address complex billing discrepancies and offer accounting insights.
- Perform account reconciliation and/or cash/credit reconciliation from contracts to invoices, ensure clarity on the status of each transaction.
Revenue Recognition:
- Oversee revenue recognition policies, ensure compliance with accounting standards and company guidelines.
- Conduct thorough analyses to ensure accurate revenue accounting across different business scenarios.
NetSuite and Salesforce Expertise:
- Utilize deep knowledge of NetSuite and Salesforce to reconcile quotes, contracts, and subscriptions in Salesforce with bills in NetSuite.
Cross-Functional Collaboration:
- Collaborate closely with Sales, Customer Support, and Finance teams to gather information and resolve billing discrepancies.
Qualifications:
- Bachelor's degree in accounting, finance, or a related field.
- Proven experience as a Senior Billing and/or Sr. Revenue Specialist with a focus on accounting principles.
- In-depth knowledge of NetSuite and Salesforce platforms.
- Strong analytical and problem-solving skills.
- In-depth knowledge of EXCEL (advanced).
Preferred Skills:
- NetSuite and Salesforce certification is highly desirable.
- Experience in implementing strategic accounting initiatives for process improvement.
- Familiarity with other accounting tools and software.
- Ability to interpret and apply accounting standards in various business contexts.
- Detail oriented.
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.