Job Description
Cloud Support Engineer - Storage and Content Delivery (French speaker) job description: Provide technical support for customers using cloud computing technologies, troubleshooting complex issues and collaborating with internal teams to resolve customer problems.
Amazon Web Services is the market leader in cloud computing, and as a Cloud Support Engineer, you will be at the forefront of this technology, assisting a global list of companies and developers.
You will act as the 'Cloud Ambassador' across all cloud products, arming customers with the tools and tactics to get the most out of their product and support investment.
Key responsibilities include:
- Learning and using groundbreaking technologies
- Applying advanced troubleshooting techniques to provide unique solutions to customer needs
- Interacting with leading engineers around the world
- Partnering with Amazon Web Services teams to help reproduce and resolve customer issues
- Driving customer communication during critical events
- Driving projects that improve support-related processes and customer technical support experience
- Writing tutorials, how-to videos, and other technical articles for the developer community
- Working on critical, highly complex customer problems that may span multiple AWS services
As a Cloud Support Engineer, you will work on a broad spectrum of technical issues, coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
The SCD (Storage and Content Delivery) role supports Media Content Delivery (CloudFront, Simple Email Service, Media services...) and Data in Transit Storage (Backup, Elastic File System, S3...)
BASIC QUALIFICATIONS:
- Fluency in French
- Experience with Content Delivery Networks, knowledge of web caching, validation, cache-control and experience troubleshooting streaming issues
- Knowledge with media frameworks, using both video and audio, such as FFmpeg, Quicktime, DirectShow and experience troubleshooting filesystem, block and object storage
PREFERRED QUALIFICATIONS:
- Bachelor's degree in Engineering/Computer Science/Mathematics or related field
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript
Amazon is an equal opportunities employer, committed to diversity and inclusion in the workplace.