Job Description
Cloud Support Engineer role at Amazon Web Services, providing technical support for AWS customers, troubleshooting and solving technical problems, and driving customer communication during critical events.
As a Cloud Support Engineer, you will be at the forefront of this transformational technology, assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Key responsibilities include:
- Learning and using groundbreaking technologies
- Responding to customer's technical inquiries via phone, chat and email
- Troubleshooting and solving technical problems of AWS customers, and driving customer communication during critical events
- Leveraging your day-to-day experiences to provide the voice of the customer to internal AWS teams
Cloud Support Engineer responsibilities include:
- Providing technical support for AWS customers, troubleshooting and solving technical problems
- Supporting multiple AWS services, depending on the assigned profile
- Collaborating with global top engineers and AWS development teams to resolve customer issues
- Providing feedback to internal AWS teams on customer service improvements
- Supporting process improvements and customer technical support experiences
- Contributing to the AWS customer community through tutorials and technical articles
- Responding to complex and critical customer issues across multiple AWS services
Profile division:
- Support team will allocate the candidate to the most appropriate profile based on their skills and interest
- New joiners can learn various tech knowledge and skills through onboarding process
Basic qualifications:
- Experience in software development or technical support
- Experience troubleshooting and debugging technical systems
Preferred qualifications:
- Bachelor's degree in computer science or equivalent
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