Job Description
The Company:
Our client is one of Ireland's leading retail and SME banks. Their focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
Your Role:
The role's key focus is to provide highly professional, friendly and outstanding customer service to all our customers on-site 5 days a week in Blackrock, Dublin.
The role operates in a telephony-based environment, this role is Monday to Friday, and every 5 weeks operates a one-weekend shift pattern.
You will be the bank's voice in delivering a more human customer experience across their products and services.Responsibilities include:
- Engage with customers and handle queries via phone and email
- Provide accurate and complete information for customers about the bank's products and services
- Identify and assess customers' needs in a controlled and compliant manner
- Troubleshoot and resolve product or service issues
- Communicate clearly with customers and team members
- Update customers records
- Assist and support customers with transactions and service account queries
- Progress your career by completing Accredited Product Advisor (APA) qualifications
They are looking for people who are passionate about customer service.
Demonstrate working effectively as part of a team and the ability to communicate effectively to provide suitable solutions to meet the customer's needs to build strong customer relationships.
Self-motivated and passionate about achieving goals.Have an innovative approach to adapting to customers' needs and the ability to work to service standards in a compliant manner.
Essential Qualifications
Ordinary leaving certificate accreditation is required at the grades of D3/O6/H6 in a minimum of 5 subjects at either Higher or Ordinary level and must include English and Maths, or 5 plus years relevant work experience.
What is in it for you?
The Bank company culture prioritises work-life balance with an opportunity for flexible working, and excellent pension contributions.
Working as part of a collaborative and diverse team you will have the opportunity to work closely with our personal and business customers.
This is an excellent position that will enable you to build your career in BankingThis role supports staff to pursue educational and professional qualifications.
The successful candidate will obtain 3 weeks of fully paid training and you will be required to obtain the APA status within 24 months of starting in the role.
This includes Educational assistance to obtain your APA / QFA exams,and providing support such as study leave.Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.