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Job Description
Cloud Support Associate
Amazon Web Services (AWS) is seeking a Cloud Support Associate to join their team. As a Cloud Support Associate, you will be responsible for providing technical support to customers using AWS services.
About the Role
- Learn and use ground-breaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to customers
- Interact with leading engineers around the world
- Partner with AWS teams to help reproduce and resolve customer issues
- Drive customer communication during critical events
- Drive projects that improve support-related processes and customer technical support experience
- Write tutorials, how-to videos, and other technical articles for the developer community
- Work on critical, highly complex customer problems that may span multiple AWS services
A Day in the Life
- Solve customer cases through customer contact channels (e.g., telephone, email, and web/live chat)
- Apply troubleshooting techniques to provide solutions for customers
- Develop and train, partner with development teams on complex issues or contact deflection initiatives
- Participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives
About the Team
- Insatiably curious and always want to learn more
- Competitive pay
- Unlimited access to internal trainings
- Care for your overall well-being, with support for your physical and mental health
- Real opportunity to grow your career across the organization
Basic Qualifications
- Currently enrolled in your final year, to receive a Bachelor's / Master's / PhD in Tech OR have graduated within 12 months of application date
- Basic knowledge of at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
- Basic knowledge of Networking and Databases
- Basic knowledge of Operation Systems Windows and/or Linux
Preferred Qualifications
- Knowledge of internet fundamentals and cloud computing concepts
- Familiarity with Database, Storage, & Big Data concepts
- Knowledge of Networking fundamentals like CIDR notations, OSI model, DNS, HTTP, TCP/UDP, DHCP, routing, switching, subnets, NAT
- Comfortable working in a Linux/Unix environment
- Customer facing work experience
Amazon is an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.