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Job Description
Life and Pensions Manager
A highly experienced professional is sought to lead a busy Life and Pensions office in Cork, overseeing a team and managing the intake, review, and processing of new applications.
Main Responsibilities:
- Lead a team of Life and Pensions administrators, including regular staff reviews and general management.
- Develop and implement standard operating procedures for policy administration to ensure consistency and accuracy.
- Approve and process applications in accordance with product rules, regulatory requirements, industry standards, and company processes.
- Monitor and review customer policy change requests, ensuring timely and smooth processing of funds.
- Develop and maintain effective communication with customers throughout the application and policy lifecycle.
- Oversee a high level of customer service, ensuring all interactions are handled proactively, promptly, and professionally.
- Establish and maintain regular communication and collaboration with Company Directors.
- Analyze data to identify trends and opportunities, driving process improvement and business growth.
- Lead initiatives to define and improve processes, including the adoption of new technologies or methodologies.
- Stay informed about industry developments, regulatory changes, and best practices.
- Establish and maintain excellent customer and broker relations to ensure high customer satisfaction.
Requirements:
- Bachelor's degree in business or related Financial services field preferred.
- Minimum of 5 years of experience within the Insurance Industry (preferable Life and Pensions).
- Ability to identify areas for improvements and provide customer-focused solutions.
- Results-focused.
- Ability to work effectively in a dynamic team environment.
- Leadership & Accountability.
- High level of integrity and professionalism.
- Customer-focused and Strategic thinker.
- Adaptability to changing market & company needs.
- Emotional intelligence and Collaboration.
- Excellent verbal & written communication skills.
- Ability to influence others and manage different stakeholders.
Package:
- Attractive Basic Salary + performance-related bonus + other attractive staff benefits.
- Full-time role based in our Cork office.
- Remote working allowed (20% of the working month).