Job Description
Support the Manufacturing Network and Digital support site team in developing and operating site infrastructure and End User devices in line with corporate guidelines and procedures.
Collaborate with the regional and global D&T organization to maintain service catalogue and Service level agreements.
Provide IT support for Shop Floor Systems, Manufacturing Execution Systems, Enterprise resource planning, Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.
Assist with troubleshooting and problem determination/resolution.
Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level.
Perform other duties as assigned based on business needs.
Utilize and leverage Service Management tools for tracking of workloads.
Professional attitude in maintaining a clean, orderly and safe work area.
Exemplary behavior in IT security related topics.
Participate in "on-call" support rotation.
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
Act in accordance with the company's Guiding Principles and adherence to the corporate Code of Conduct.
Compliance to all local site Environmental, Health and Safety regulations.
Compliance to all local site company policies, procedures and corporate policies.
Other duties as assigned.
**Requirements:**
- Bachelor's degree or equivalent experience in Computer Science.
- Minimum of 4 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment.
- Excellent interpersonal skills and communication skills.
- Strong service orientation.
- Ability to work on own initiative and to meet deadlines.
- Experiences in collaboration within international teams.
- Open to change and prepared to drive change.
**Preferred Qualifications:**
- ITIL Foundation Certification.
- Desktop support incl. MS Office Suite.
- MS Windows Server administration.
- Network technologies/protocols and administration.
- Microsoft Active Directory.
- Microsoft Office 365.
**Physical and Travel Requirements:**
- Expected less than 10% of time on local / regional & global business trips.
**Competencies/Authorities:**
- Non-US only where required for certain levels.
**Delegation of Duties:**
- When absent from the site, duties and responsibilities will be delegated to the following designates Manager, Site Services, D&T.
West is an equal opportunity employer and we value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
If you have a special need that requires accommodation in order to apply to West, please send an email to.
Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.