Access to Care Advisor- UPMC
Kildare Location:
UPMC Kildare Hospital Job type: Fixed Term Overview of role: The Access to Care Team provides end to end administration support to the hospital and its functions.
Access to care teams manage all queries, telephone calls and correspondence (paper and electronic) for the following areas, but are not limited to, Front of House, Admissions, Outpatient clinics and Medical Records.
The Access to Care Advisor will project a professional company image through all contact with all patients, staff and visitors to UPMC Kildare Hospital.
Manage all Contractor, visitor, and patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
Manage call volumes to the hospital and action all queries in an efficient and professional manner Manage all voicemails on the weblog, deliver messages to relevant internal colleagues and call back callers to confirm receipt of message and actions taken to follow up.
The Access to Care Advisors work closely with the Clinical team, Consultants, Access to Care Team leader & Manager, and UPMC Kildare General Manager to ensure the smooth running of all admissions.
Flexibility in roster to ensure all patients are checked in by end of day Qualifications & Experience: Two years' experience in a similar role Business/Secretarial Qualification Excellent working knowledge of Microsoft Office Packages.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable.
Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
About UPMC A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care.
Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.
Providing high-quality healthcare in the South East since 2006, UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network.
To be considered for this role you will be redirected to and must complete the application process on our careers page.