Job Description
We are currently recruiting for an Accommodation Supervisor to join our Accommodation team at Dublins Leading Castle Hotel. Clontarf Castle Hotel in Dublin, Ireland is a perfect blend of a boutique and luxury hotel, providing unique style and exceptional service in comfortable surroundings. This unique luxury hotel in Dublin is well thought out from the guests' point of view by providing a modern aesthetic built around an ancient form. We are located just 10 minutes from the heart of Dublin City Centre and 5 miles from Dublin Airport, tucked away in a tranquil setting, surrounded by fabulous golf courses and the sounds of lapping waters from the Irish Sea. Objective of the Role Reporting to the Accommodation Managers, the Accommodation Supervisor will carry out duties ensuring the day-to-day operations are carried out in line with department and Hotel standards. To always provide 100% quality service to guests such as servicing of guest rooms, cleaning of public areas, corridors, laundry rooms, storerooms, front of house to company standard. To carry out duties in accordance with statutory, health and safety requirements. Primary Duties and Responsibilities: To strive at all times to exceed room standard and the expectations of all customers within the hotel and to do so in a pleasant and efficient manner in accordance with the established standards in the hotel. To adhere to all Health & Safety, Hygiene Procedures. To always ensure a high level of hygiene throughout the hotel. To ensure all guest bedrooms and public areas are cleaned to the highest standards. To ensure all bedrooms are deep cleaned regularly. To handle lost property according to the agreed standard. To clean bedrooms, corridors, storerooms, laundry room, gymnasium and the front of house areas as required in accordance with departmental standards and checklists. To ensure that storerooms are always maintained in a neat and organised manner. To ensure that all cleaning is done in accordance with the standards as set out by the Housekeeping Management. To work a flexible shift pattern and rotate through the various areas of your department as required. To be familiar with and adhere to all areas outlined in the Team Handbook. Requirements: Experience in working in previous 4/5* Star Hotel as an Accommodation Supervisor High standard of room cleanliness. Willingness to learn. Attention to detail. Benefits include: Career progression opportunities- personal development plans. Meals on duty. Uniform provided. Staff rates across 24 of our hotels including Crowne Plaza Hotels and more. Employee Assistance Programme in conjunction with Laya Healthcare. Learning and Development Opportunities- Access to online training About our culture: Our people are the heart and soul of our business and we rely on them 100% to deliver our promise of excellence to our guests. That's why we only employ the very best people in the hospitality industry. At the Clontarf Castle Hotel in Ireland staff are always friendly, knowledgeable, passionate and ready to help. There are common things we believe in - people and team work; passion for excellence, continuous improvement and caring for guests in our luxury Dublin hotel. Tifco Hotel Group is Ireland's number one choice Tifco Hotel Group is Irelands Number one choice for Conferences, Meetings and Events offering a comprehensive selection of size, scale, and choice in venues. The size and scale of the hotels are among the largest available in Ireland and can cater for every conference or event scenario, accommodating from 2 to 1,800 delegates. At Tifco Hotel Group, people are number one. We want our employees to be proud to be a part of the Tifco Hotel Group. In our staff, we value innovation and creativity; effective communication; excellence in service; and commitment to delivering results. In return, Tifco Hotel Group offers a terrific place to work with opportunities to grow. Tifco Hotel Group offer a combination of international hotel brands, with the Crowne Plaza hotels at Dublin Airport, Dublin-Blanchardstown and Dundalk, the Hilton Hotel in Dublin Kilmainham, the Holiday Inn Express Dublin Airport, and a collection of non-branded hotel such as Clontarf Castle Hotel in Dublin, Kinsale Hotel & Spa and the family friendly Hotel Killarney in Co. Kerry. Skills: Leadership/Management Skills Attention to detail Customer Service Communication Skills Organisational Skills Problem Solving And Decision Making Knowledge of Maintenance Procedures Benefits: Meal Allowance / Canteen Paid Holidays Parking Staff Discounts Training and Development Recognition and Rewards Programm Brand Prestige