Job Description
The 5* College Green Hotel Dublin, Autograph Collection (part of the MHL Hotel Collection and Marriott International) has an excellent opportunity for an Accommodation Supervisor to join our team. MAIN PURPOSE OF THE JOB:Assist the Accommodation Management in the supervision of the housekeeping operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. MAIN DUTIES AND RESPONSIBILITIES Coordinate work orders in assigned areas and follow up on inspections Inspect guest rooms including VIP, vacant, occupied and check-out rooms, to ensure the standards are being achieved by each employee. To monitor the performance of Accommodation Assistants, ensuring standards are met Ensure sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, linen stores, equipment (such as vacuum cleaners) and pantries are maintained according to standards. To observe uniform and dress standards on a daily basis. Follow proper payroll, uniform and key procedures. Accurate compliance with the Lost and Found procedures for the hotel. Train accommodation employees in order to achieve the standards of cleanliness in guest rooms.. Deliver and receive in a professional manner all constructive and corrective feedback for development of self and the team. Highlight areas of personal development and recommend training required to achieve personal career goals. Value the contribution of all within the team and take all opportunities to recognise and celebrate positive feedback and departmental successes. Provide excellent guest service in all areas of responsibility. Monitor and direct progress of accommodation persons in rooms that are undergoing deep cleaning. To provide excellent guest service in all areas of responsibility. To maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, valances and furniture refurbishing. Maintain a high level of employee morale. Perform other tasks or projects as assigned by hotel management and staff. To perform appraisals. Show good customer relations (greeting guests, handling guest complaints, and offering any assistance possible. Perform other tasks or projects as assigned by hotel management or Accommodation Manager The ideal candidate should have: Previous experience as an Accommodation Supervisor or Senior Accommodation Assistant Excellent Communication and interpersonal skills Hands on and can do approach to work and very strong work ethic Flexible working availability, no rostering restrictions Currently resident in Ireland Knowledge of Opera an advantage Benefits: Marriott Hotel discounts MHL Hotel discounts Opportunities to work with international Marriott brands MHUB online Training & Development Platform Employee recognition awards Employee meals Birthday gifts Gifts for parents of newborn babies Life insurance Sick Pay Scheme Training & Development Programmes Bike to Work Scheme TaxSaver Scheme Subsidised taxis for late work VHI Employee Assistance Programme Recommend A Friend Scheme Social events Sporting events Discounted gym membership Discounts in MHL Food & Beverage outlets About the MHL Hotel Collection: MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Skills: Housekeeping Team Management Performance Management Benefits: Hotel Discounts