Job Description
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.Job SummaryResponsible for the sales strategy of carrier ethernet access services to international telecommunications and service providers. Works as part of a team to drive sales by focusing on acquiring, developing, and managing strategic prospective clients in designated territories or market segments. Designs and delivers live sales presentations to prospective regional and strategic clients, develops relationships with clients and positions the company brand as key components of the sales strategy. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and share expertise.Core Responsibilities:Creates and delivers face-to-face sales presentations to prospective regional and strategic clients, demonstrating knowledge of the latest company products and services.Sells with goals of exceeding departmental financial and unit targets.Stays abreast of the competitive landscape and emerging technologies to best position company carrier services in the marketplace.Develops the strategy of the sales territory or segment, including identifying regional and strategic partnerships and planning the development of a territory or market segment.Actively researches and generates new leads with targeted carriers through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.Actively seeks ways to promote and position the company brand within territory or segment.Retains customer base by delivering on the company credo, ensuring a superior customer experience.Maintains and builds customer relationships to drive customer retention.Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow-up skills.Maintains accurate and quality sales records and prepares sales and activity reports as required.Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills, as well as skills in presenting, persuading, and negotiating.Consistent exercise of independent judgment and discretion in matters of significance.Required Skills and Experience:More than 7 years of sales experience in the carrier services market.Bring in a network of contacts and good relationships from previous clients that are Tier 1, Tier 2, and aggregator companies.Demonstrate strong industry knowledge and expertise in Telecom Operator Services.Strong awareness in the telecommunications regulatory space such as compliance, licensing, and regulatory requirements.Strong product knowledge and familiarity with network services.Proven history of Business-to-Business (B2B) sales.Ability to sell complex and customized telecommunications solutions to customer-specific needs.Strong ability to build long-term relationships with decision-makers in telecommunications companies.Sufficient understanding of technical concepts such as bandwidth, latency, network infrastructure, and cloud integration.Knowledge of trends such as Ethernet, DIA, Broadband, NNI’s Data centers, 5G, IoT, SD-WAN, and edge computing.Experience leading or managing sales teams, setting KPIs, and driving performance.Ability to strategically think and support the company's broader growth strategy.Negotiation to close high-value deals, contract negotiations, and navigating complex deals.Hold consultative sales conversations with clients by helping them identify their telecommunications needs.Maintain customer retention by focusing on customer satisfaction.Clear and persuasive communication skills both verbally and in writing.Ability to solve problems and creatively manage customer problems.Quick adaptability to new technology and market trends.Ability to work with sales metrics and KPIs.Foster an entrepreneurial spirit across senior roles whilst in a small team.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience.Know your stuff - be enthusiastic learners, users, and advocates of our technology.Win as a team.Be an active part of the Net Promoter System.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Education: Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience: 7-10 Years #J-18808-Ljbffr