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Job Description
I am looking to speak to French-speaking customer success manager/account managers looking for a new opportunity with growing company based in Dublin - Sandyford. My client is the leading international provider in software support space. Full training is provided.
Location:Sandyford, Dublin 18 (office based during training period, hybrid afterwards)
Working HoursMonday to Friday, office hours
Job typePermanent, Full time
SalaryDepending on Experience/Skillset/Your salary expectations
Responsibilities
- Looking after a set of key customer accounts
- Working closely alongside the relevant Territory Manager on account planning, growth, and customer satisfaction
- Communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Conducting Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers' levels of engagement and provide feedback regarding service improvements
Profile/Requirement/Skills
- Fluency in French (C2) and English
- At least 2 years of experience in customer success or account management role
- Experience working in a highly collaborative environment and promoting a teamwork mentality
- Self-motivated and driven for outstanding results with focus on quality and the customer
What is on offer
- Competitive compensation that rewards achievement (Up to 60-65k base + commission)
- Hybrid, flexible working model
- High-level Health, Dental, and Vision insurance
- Life insurance & Income Protection
- 23 days Annual Leave plus 2 company days
- Generous Maternity & Paternity leave policies
- 6% Pension match
- €200 annual wellness benefit
- Career development & training opportunities
- Employee Assistance Programme
Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you.
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