Job Description
Actuarial Services Coach role at Zurich Life Ireland: support Head of Actuarial Operations with regulatory reporting and customer communications, lead team of 7-8 members, manage L400 product tables, produce Benefit Statements and Policy Anniversary letters, submit quarterly reports, and maintain compliance with governance controls and frameworks.
Responsibilities:
* Manage team of 7-8 members with focus on developing in-depth knowledge of ZLAPs people, processes, products, and systems.
* Ownership of L400 product tables, monthly and ad-hoc updates and maintenance.
* Production and dispatch of Benefit Statements across all retail business lines.
* Production and submission of quarterly reports to the Pensions Authority.
* Management of annual Unclaimed Life Assurances Act process.
* Management of ad-hoc bulk customer communications.
* Supporting with ad-hoc complex customer or internal queries including policy level calculations.
* Accountability for processes, procedures, and people remaining compliant with all governance controls and frameworks.
Skills and Qualifications:
* Excellent knowledge of Life Assurance and Pension products.
* Excellent knowledge of Life400.
* Detailed knowledge of policy terms and conditions and actuarial practice standards.
* Detailed knowledge of current operational practices.
* Strong numeracy and analytical skills, problem solving, and “thinking outside the box” abilities.
* Good working knowledge of Microsoft Office (EXCEL, Access & Word).
* Excellent accuracy and attention to detail.
* Excellent interpersonal skills.
* Be well organised and capable of managing a number of tasks while working to tight deadlines.
* Evidence of managing change with positive outcome.
* Ability to communicate effectively both verbally and in writing.
* Highly motivated quick learner, with a commitment to developing a culture of curiosity and accountability.
Additional Information:
* This is a hybrid role which will require 2-3 days in office per week.
* This role may be available part-time or full-time.
* We value an exciting and varied working environment and offer a competitive compensation package and interesting opportunities for further training & development.
Who we are:
* Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services.
* The company employs over 1,000 people across its locations in Dublin and Wexford.
* Zurich is a strong brand, and part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets.