Job Description
Job Summary Zurich Life Ireland is looking for an Actuarial Services Coach to support the Head of Actuarial Operations in their responsibilities, with an acute focus on regulatory reporting and customer communications. Your Role As an Actuarial Services Coach, you will report to the Head of Actuarial Operations and your main responsibilities will include (but will not necessarily be limited to) the following: Managing a team of 7-8 members of Actuarial Operations with a key focus on developing an in dept knowledge of ZLAPs people, processes, products and systems. Ownership of L400 product tables and responsibility for monthly and ad-hoc updates and maintenance. Production and dispatch of Benefit Statements across all retail business lines. Production and dispatch of Policy Anniversary letters (PAP) and management of follow up queries. Production and submission of quarterly reports to the Pensions Authority Management of annual Unclaimed Life Assurances Act process. Management of ad-hoc bulk customer communications. Supporting with ad-hoc complex customer or internal queries including policy level calculations. Accountability for processes, procedures and people remaining compliant with all governance controls and frameworks Complete the performance management cycle with staff, including providing coaching and feedback for improved performance. Maintaining an appetite to improve or automate existing processes and encouraging this attitude in team members Sharing existing knowledge with other members of the team, through training and on the Wiki, so that knowledge of systems, processes and products is maintained within the team Responsible for team governance including risk identification and mitigation, audit, customer outcomes, complaints, breaches and quality frameworks Your Skills and Experience As an Actuarial Services Coach your skills and qualifications will include: TECHNICAL Excellent knowledge of Life Assurance and Pension products Excellent knowledge of Life400 Detailed knowledge of policy terms and conditions and actuarial practice standards Detailed knowledge of current operational practices Strong numeracy and analytical skills, problem solving and 'thinking outside the box' abilities Good working knowledge of Microsoft Office (EXCEL, Access & Word) NON TECHNICAL Excellent accuracy and attention to detail Excellent interpersonal skills Be well organised and capable of managing a number of tasks while working to tight deadlines Evidence of managing change with positive outcome Ability to communicate effectively both verbally and in writing Highly motivated quick learner, with a commitment to developing a culture of curiosity and accountability Additional Information This is a hybrid role which will require 2-3 days in office per week. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application. Recruiting Consultant: Joanne Lynam Hiring Manager: Niall Walsh Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.