Job Description
Business Support, Customer Service (Entry)Job Type: Full-timeESB is a purpose-led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution, and supply in Ireland, Northern Ireland, and Great Britain, and an international energy consulting business.With almost 8,000 employees, we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in, and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge, and feel connected to our purpose, colleagues, customers, and community.Position DescriptionThis position will provide the successful candidate with the opportunity to develop/enhance the following skills:In-depth knowledge of ESB Networks businessStrong Customer Service orientationUse of IT applications such as SAP, Excel, Word etc.Key ResponsibilitiesThe key responsibilities of the role will include but are not limited to:Work in accordance with agreed guidelines, policies, and procedures.Providing excellent customer service to all Networks customers.Work as part of a multi-functional team and support all units within the Division.Share knowledge and skills openly with other members of the team.Reporting – Support the efficient running of the Business by providing reports.Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self.Providing clerical support to Network Supervisors, Project Leaders, and Managers.Demonstrate flexibility and adaptability to change.Working as part of a flexible team, the successful candidate will be involved with all aspects of the above work.Experience and QualificationsEither 3rd Level qualification or equivalent work experience.Full clean driving licence.Working knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS, PHR.Good communication skills with a strong emphasis on customer focus.Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail.A flexible approach to working.An ability to work as part of a team.Financial awareness of jobs planned vs actual costs, Date Management & Job Closure.LocationWhile training, attendance in the office will be required 5 days a week. When training is complete, a minimum of 3 days per week will be a requirement of this role.ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.Reporting toThe successful candidate will report to the Business Support Supervisor, Central.Why Work with Us?Opportunity to lead Ireland’s transition to net zero carbon future:Great team environment working to our Core Values: Courageous, Caring, Driven, and Trusted.Strong commitment to diversity, equity, and inclusion.Strong values-based and inclusive culture.Generous parental leave entitlements.Access to staff well-being programs.Credit Union.Networking opportunities.Sports and Social Clubs.Corporate Social Responsibility Opportunities.Career development through mentoring and training.Progressive, hybrid working model.Salary starting from €31,200 per annum.Closing Date16th October 2024Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ieIf you have any queries in relation to this job, please contact recruitment@esb.ieYour application will be held in reserve for 6 months should you be suitable for the role. #J-18808-Ljbffr