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Job Description
Job Summary: Act as primary contact for customers, processing daily orders and managing the end-to-end order process to ensure accuracy and promptness, with a focus on customer experience and continuous improvement.
About Cpl: Cpl is a global talent solutions provider with 23 brands spanning 41 offices in 11 countries, founded in 1989.
About the Client: A leading global healthcare company with 130 years of tradition and 130,000 employees, collaborating with eye care professionals to preserve and restore sight.
Responsibilities:
- Process orders accurately and promptly
- Carry out daily, weekly, and monthly reporting
- Provide basic product information
- Resolve customer queries and complaints
- Process returns
Requirements:
- Fluency in French or German and advanced English
- Proficient PC user with MS Office knowledge
- Experience in order entry, customer support, or a strong interest in customer service
Desirable: High sense of responsibility, good organisational skills, excellent interpersonal and problem-solving skills, team player, empathy, and a proactive mindset.