Job Description
Program Administrator sought by a public sector client to ensure smooth operations, track compliance and reports, and maintain program documents. Key responsibilities include administration and operations support, team support, and service excellence. Required skills include experience in administration or program/project support, strong communication and organisational skills, and familiarity with SharePoint and other program management tools. If you're interested in this opportunity, please submit your application as soon as possible. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. By applying for this role, you are agreeing to our Terms of Service and Privacy Statement. Key Responsibilities:
- Administration & Operations Support:
- Answer questions and information requests related to daily operations.
- Work with the Development/Delivery Unit to ensure processes run smoothly.
- Help identify and report issues, and manage compliance reports and trackers.
- Keep all program documents organised, including managing SharePoint sites.
- Oversee existing program portals/systems (SharePoint).
- Support team activities, such as scheduling meetings, taking notes, and setting agendas.
- Team Support:
- Monitor communication channels to solve or escalate issues affecting service delivery.
- Stay engaged with the team to ensure all customer queries are handled promptly and effectively.
- Service Excellence:
- Continuously assess processes and suggest improvements for efficiency and customer service.
- Ensure standard responses, SOPs, and training materials are up-to-date.
- Experience: Prior experience in administration or program/project support is essential.
- Communication Skills: Strong verbal and written communication skills to respond to queries and collaborate with team members.
- Organisation: Excellent organisational skills to manage documents and track compliance reports effectively.
- Technical Skills: Familiarity with SharePoint and other program management tools is beneficial.
- Problem-Solving: Ability to identify issues and suggest improvements for processes and services.
- Teamwork: Strong interpersonal skills to engage with team members and ensure effective collaboration.
- Attention to Detail: Careful attention to detail to maintain accurate records and documentation.