Agile Applications Manager Job In Dublin

Experienced IT Service Delivery Manager sought to lead IT operations and deliver high-quality support services to internal stakeholders.

This is a hybrid role with flexibility to work from the Dublin office and remotely.

The successful candidate will manage a wide range of IT activities, from helpdesk operations to infrastructure management and vendor relationships.

Key Responsibilities

• Team Leadership: Supervise, mentor, and support a small IT team focused on helpdesk support, information security, and compliance tasks.
• Service Desk Management: Oversee the IT helpdesk, ensuring efficient ticket handling and support for business needs.
• Infrastructure Support: Manage infrastructure, including capacity planning, patch management, and troubleshooting hardware/software issues.
• Network Support: Provide first-level network support and escalate issues to global teams or vendors when necessary.
• Vendor Management: Manage relationships with external IT service providers, ensuring service levels are met and processes are optimised.
• Continuous Improvement: Document and enhance IT support processes for improved efficiency.
• Customer Satisfaction: Ensure high levels of end-user satisfaction by providing prompt, professional IT support services.

Ideal Candidate Profile

• Technical Expertise: Strong understanding of IT infrastructure, networks, databases, and applications in practical settings.
• Problem Solver: Curious and thrives on solving complex challenges while continuously learning new skills.
• Experience: At least 5 years in software application management, with experience in Agile frameworks and cross-functional team management.
• Detail-Oriented: Strong organisational skills with the ability to communicate effectively across technical and non-technical teams.
• Flexible: A pragmatic operator, adaptable to various tasks and responsibilities as business needs evolve.

Qualifications & Experience

• A third-level degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in software delivery or IT service management, ideally within the fleet management, leasing, or automotive sectors.
• Strong analytical and troubleshooting skills with a proven ability to address complex technical challenges.
• Experience in managing IT service providers and maintaining vendor relationships.
• Familiarity with Agile methodologies and their application in a business context.
• Excellent interpersonal skills, with the ability to lead a small team and collaborate across global and local teams.

What the Company Offers

• Competitive salary and achievable bonus structure.
• Flexible hybrid working arrangement.
• Pension scheme and other benefits to support work-life balance.
• Opportunities for career progression, both locally and internationally.
• A vibrant working environment with ample opportunities for professional development and training.