Job Description
Our client is seeking an experiencedIT Service Delivery Manager to lead IT operations and ensure the delivery of high-quality support services to internal stakeholders. This is a hybrid role with the flexibility to work both from the Dublin office and remotely. The successful candidate will manage a wide range of IT activities, from helpdesk operations to infrastructure management and vendor relationships. Key Responsibilities Team Leadership: Supervise, mentor, and support a small IT team focused on helpdesk support, information security, and compliance tasks. Service Desk Management: Oversee the IT helpdesk, ensuring efficient ticket handling and support for business needs. Infrastructure Support: Manage infrastructure, including capacity planning, patch management, and troubleshooting hardware/software issues. Network Support: Provide first-level network support and escalate issues to global teams or vendors when necessary. Vendor Management: Manage relationships with external IT service providers, ensuring service levels are met and processes are optimised. Continuous Improvement: Document and enhance IT support processes for improved efficiency. Customer Satisfaction: Ensure high levels of end-user satisfaction by providing prompt, professional IT support services. Ideal Candidate Profile Technical Expertise: Strong understanding of IT infrastructure, networks, databases, and applications in practical settings. Problem Solver: Curious and thrives on solving complex challenges while continuously learning new skills. Experience: At least 5 years in software application management, with experience in Agile frameworks and cross-functional team management. Detail-Oriented: Strong organisational skills with the ability to communicate effectively across technical and non-technical teams. Flexible: A pragmatic operator, adaptable to various tasks and responsibilities as business needs evolve. Qualifications & Experience A third-level degree in Information Technology, Computer Science, or a related field. Minimum of 5 years of experience in software delivery or IT service management, ideally within the fleet management, leasing, or automotive sectors. Strong analytical and troubleshooting skills with a proven ability to address complex technical challenges. Experience in managing IT service providers and maintaining vendor relationships. Familiarity with Agile methodologies and their application in a business context. Excellent interpersonal skills, with the ability to lead a small team and collaborate across global and local teams. What the Company Offers Competitive salary and achievable bonus structure. Flexible hybrid working arrangement. Pension scheme and other benefits to support work-life balance. Opportunities for career progression, both locally and internationally. A vibrant working environment with ample opportunities for professional development and training. HOW TO APPLY: If you are interested in this role, please apply for this role with your updated CV and I will be in touch to discuss your application in detail. Or for a confidential discussion and insight into this client and role please reach out to Stephen at Eolas SIMILAR ROLES OPEN: As a dedicated IT Recruitment Agency, we also have several similar permanent and contract roles open. The above role may not be an exact match for your experience, salary or daily rate expectations etc. However, we would like you to reach out in order to discuss other roles we are currently recruiting for in similar fields. Also, please feel free to view our website for more jobs and details about us if you wish. Skills: Agile .Net Python As400 rpg