Job Description
Site Reliability Engineer - Artificial Intelligence and Automation Solutions
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.
About the Role
Lilly Research Laboratories is looking for a highly skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will play a crucial role in the transformation of clinical research through the application of industry-first Artificial Intelligence capabilities.
Key Responsibilities
- Collaborate with product teams to promote the concept of reliability engineering during all phases of the software lifecycle
- Work with stakeholders to define service level objectives for system operations
- Track performance against SLOs in partnership with others to ensure systems meet SLOs over time
- Create software to improve system performance, scalability, and stability, and to automate manual operational work
- Participate in operational support and drive blameless post-mortems to troubleshoot and resolve priority incidents
- Evaluate and recommend methods for improving automation, security, and system observability
- Play an important role in researching, defining, and championing reliability engineering practices among product teams
- Collaborate and share information with other Service Reliability Engineers, for example by participating in a community of practice
- Understand the importance of keeping our systems and data secure and private
- Work with product teams as well as security and privacy experts to build, monitor, and maintain assurance techniques
- Identify, assess, and mitigate key risks inherent to any dependencies your product has on third parties who develop, support, use, and/or assist with the lifecycle of your product
Requirements
- Strong problem solving and analytical skills and highly adaptable to changing circumstances
- Experience in reliability engineering and monitoring practices, environments, and tools
- Technical experience with programming/scripting languages or configuration environments
- Experience with large-scale databases, data movement and analytics tools
- Experience with ITIL v4 processes, framework, and tools that support it
- Create meaningful dashboards/reports for application telemetry and infrastructure health for proactively identifying performance constraints and bottlenecks
- Design and build custom tools as needed to support process optimization, challenging the status-quo and improving operational efficiency
- Monitor, measure and improve the reliability, availability and scalability of IT Infrastructure, applications and services
- Strong knowledge of agile practices and agile planning tools
- Effective written and verbal communication skills for both technical and non-technical audiences
- Experience working in a highly regulated environment with a deep understanding of how quality standards and procedures are applied to applications, protecting privacy-related data and identifying security threats
What You'll Bring
- Bachelor's Degree in IT or equivalent field
- Strong understanding of automation and basic scripting
- Resourcefulness and ability to devise creative solutions to current problems
- Ability to anticipate future issues and address them proactively
- Minimum 3-5 years relevant work experience
- Ability to leverage enterprise-wide Tech@Lilly relationships to analyze the impact of changes in global services on Product Development operations and applications
- Knowledge of Dev Sec Ops, quality, software management and maintenance
- Strong self-leadership
About Us
Lilly is a global healthcare leader committed to making life better for people around the world. We are dedicated to discovering and bringing life-changing medicines to those who need them, improving the understanding and management of disease, and giving back to our communities through philanthropy and volunteerism.