Job Description
**Job Summary** Application Observability Lead: Organized, committed, and technically focused individual to support "Always On" IT services, ensuring continued improvement, maturity, and reliability of Dynatrace SaaS services. The Application Observability Lead will guide a small team to manage day-to-day workings, maintain, and improve an application observability service based on the Dynatrace SaaS platform. The role involves working closely with business units and application teams to review services, make recommendations on improvements, and expand application monitoring to additional critical applications. **Key Responsibilities:** * Guide a small team to manage and improve the application observability service * Work with business units and application teams to review services and make recommendations on improvements * Expand application monitoring to additional critical applications * Drive adoption of native Dynatrace AI capabilities to align with Zurich's strategy of advanced operations and self-healing * Provide subject matter expertise of the Dynatrace platform to a broad range of colleagues * Ensure high levels of observability are implemented and maintained in accordance with defined strategy and within appropriate governance * Improve Dynatrace dashboards, alerting, and capabilities based on personal experience and feedback from ECC Stability and application teams **Requirements:** * 5 or more years' experience in an IT Operations/engineering role or comparable application operations/engineering roles * 4 or more years' experience using, building, or deploying Dynatrace capabilities * Demonstrable, deep, and certified knowledge of Dynatrace observability platform * Ability to lead a small team and align with larger organizations on shared strategy * Experience of implementing application performance, real-user, and synthetic transaction monitoring * Strong problem-solving skills * Effective communication skills * Professional and consistent work habits * Proven ability to succeed in both collaborative and independent work environments **Additional Experience:** * Experience with containers (e.g. Kubernetes, Docker, ECS) * Experience with CI/CD and automation tools (e.g. Jenkins, Ansible, Git Hub workflow, Terraform, Rundeck) * Experience of automated notification platforms (Splunk On Call) **About Zurich:** Zurich is a leading insurance company with a strong culture of diversity and inclusion. We value and defend what is right and promote opportunities for equity among our professionals. Our purpose is to protect, inspire confidence, and help our employees reach their full potential.