Job Description
**Application Observability Lead** **Job Summary:** We are seeking an experienced Application Observability Lead to lead a small team in managing and improving application observability services using the Dynatrace SaaS platform. **Job Description:** As an Application Observability Lead, you will be responsible for guiding a small team to manage the day-to-day workings of an application observability service based on the Dynatrace SaaS platform. You will work closely with business units and application teams to review services, make recommendations on improvements, and expand application monitoring to additional critical applications. **Key Responsibilities:** * Guide a small team to manage the day-to-day workings of an application observability service based on the Dynatrace SaaS platform * Work closely with business units and application teams to review services, make recommendations on improvements, and expand application monitoring to additional critical applications * Drive adoption of native Dynatrace AI capabilities to align with Zurich's strategy of advanced operations and self-healing * Provide subject matter expertise of the Dynatrace platform to a broad range of colleagues, across multiple technologies * Ensure high levels of observability are implemented and maintained in accordance with defined strategy and within appropriate governance * Improve Dynatrace dashboards, alerting, and capabilities based on personal experience and feedback from the ECC Stability, and application teams * Experience of implementing application performance, real-user and synthetic transaction monitoring * Regularly review existing application monitoring performance (alerting thresholds, false positives, system integration health, etc) and recommend / implement improvements to promote standardisation and more optimal usage of the platform * Drive a continuous service improvement culture across the company and external partner community * Collaborate on ECC processes ensuring day to day operational capabilities are effective * Provide support and consultancy as needed in response to major operational incidents; supporting technical work-streams as needed * Drive service delivery improvements with external partners **Requirements:** * 5 or more years working in an IT Operations/engineering role or comparable application operations/engineering roles * 4 or more years' experience using, building, or deploying Dynatrace capabilities * Demonstrable, deep and certified knowledge of Dynatrace observability platform * Ability to lead a small team and align with larger organizations on shared strategy * Exposure to REST APIs, Webhooks and developing monitoring as code * Ability to understand complex infrastructures and interpret observability requirements * Experience of implementing application performance, real-user and synthetic transaction monitoring * Experience of working within a large global or regional organisation within a multi-national company would be a distinct bonus * Experienced in building and managing stakeholder relationships, removing obstacles towards win/win * Demonstrate a good understanding and ability to follow ITIL standards and SRE principles * Experience of core infrastructure technologies, e.g. Azure, AWS, Microsoft Windows, Red Hat Linux, Databases (SQL, DB2, Oracle), Storage technologies, IP Networking, Web hosting **Desirable Skills:** * Strong problem-solving skills * Effective communication skills, including high quality written procedures, roadmaps, diagrams * Professional and consistent work habits, strong work ethic, motivated to achieve goals * Proven ability to succeed in both collaborative and independent work environments * Experience with containers (e.g. Kubernetes, Docker, ECS) * Experience with CI/CD and automation tools (e.g. Jenkins, Ansible, Git Hub workflow, Terraform, Rundeck) * Experience of automated notification platforms (Splunk On Call)