Job Description
The role of Application Support Engineer involves providing L2 support to a client in a high-profile, mission-critical banking environment, with a focus on troubleshooting incidents, managing stakeholders, and collaborating with a team to deliver excellent service and support. Key responsibilities include managing incident queues, performing root cause analysis, and coordinating with other support groups. The ideal candidate will have sound experience in production support, good hands-on experience of SQL and Unix, and knowledge of ITIL-based production support. The role requires flexibility in working hours, including weekends, to cover extended production issues and planned maintenance work. The company values diversity and is an equal opportunity employer.