Job Description
Role: Application Support Engineer (Mid & Senior) Job Type:Permanent Location: TCS GDC, Letterkenny, Co.Donegal, Ireland – Hybrid Join us as a Senior Application Support Engineer. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. The Role We are looking for 2 Mid/Senior Application Support Engineers. As an Application Support Engineer, you will join our Production Support team providing L2 support to our Client. The team works in a high profile, mission critical environment within a Banking Environment. In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team is responsible for troubleshooting incidents, both proactive and reactive in nature. There is a requirement to work flexible shifts to cover 7am – 7pm (German Time) to provide additional coverage to client. There will be a requirement for flexible working hours and weekend work on occasion if required (covering extended production issues and weekend planned maintenance work). Key Responsibilities: Manage stakeholders for supported applications. Troubleshoot and resolve Incidents & Service Requests. Perform Root Cause Analysis of Problem Tickets. Manage incident queues & incident intake channels. Take ownership of incidents & communication with customer as required. Respond in a timely fashion to reactive or proactive incidents. Write re-usable Knowledge Articles for Incident and Service Requests handled. Detail accurate information in case documentation. Coordinate internally with other support groups in timely fashion. Capable to lead the team. Your Profile Key Skills/Knowledge/Experience: Sound experience in a production support/application support role. Good hands-on experience of SQL and Unix, Shell Scripting. Good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs). Knowledge of ITIL based Production Support (i.e Incident, Problem and Change Management etc). Experience/skill to interact with multiple Stakeholders (Good communication and coordination). Good to Have: Experience in any of the following skills would be good to have: GCP Tableau MSSQL Udeploy Terraform Jenkins SRE, Cognos Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs. If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at Rebecca.mcclelland@tcs.com with the subject line: “Disability Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now. #J-18808-Ljbffr