Job Description
My Dublin based client is recruiting for a Application Support Specialist to join the term on a permanent basis. This is a brand new role due to expansion and will be client facing role with some onsite visits required withing the Dublin area. Job Responsibilities Level 1 & Level 2 Help Desk support of ticket management system. Taking full ownership & responsibility of all support cases ensuring there dealt with promptly, professionally and satisfactorily concluded & escalating L3 issues when required You will work with other team members to ensure Service Levels are maintained across our client base. You will be involved with our customers, onsite visits to our customers will be a requirement for onsite support of software & related hardware issues Preparation of training materials for client(s) Onsite support where required Focusing on functional testing, including all aspects from test design to test execution to UAT testing in an Agile environment Disciplined reporting, tracking, & resolution of issues You will support management & deployment of version releases including documentation Participating in regular stand-up calls, & working with the business teams to ensure all requirements are tested Developing & maintaining an in-depth technical knowledge of our products, services, & solutions based on the traceability standards You will serve as a subject matter expert for the applications supported, with deep understanding of integration with the technical infrastructure Experience Required A min of 2 years experience in a technical role. Training will be provided on a variety of technologies, applications & standards Providing onsite and remote support Familiarity with Zendesk and DevOps Essential and Desirable Skills Knowledge of traceability standards from retail or healthcare industries - Nice to have Full Clean Driving Licence - Customers onsite visits Hardware and Software Implementations UAT Educational Requirements Degree in a computing, engineering, or science subject area (or significant technical experience) ISTQB certification (experience also acceptable, training can be provided) Working Hours & Benefits Hybrid Working - After training PRSA Bonus Further Training and Development HOW TO APPLY: If you are interested in this role, please apply for this role with your updated CV and I will be in touch to discuss your application in detail. Or for a confidential discussion and insight into this client and role please reach out to Nicola at Eolas SIMILAR ROLES OPEN: As a dedicated IT Recruitment Agency, we also have several similar permanent and contract roles open. The above role may not be an exact match for your experience, salary or daily rate expectations etc. However, we would like you to reach out in order to discuss other roles we are currently recruiting for in similar fields. Also, please feel free to view our website for more jobs and details about us if you wish. Skills: Application Support Specialist Application Support UAT Zendesk Agile Hardware Support Software Support