Job Description
Role: Application Support – Team Leader
Job Type: Permanent
Location: Letterkenny, Co. Donegal – Hybrid - 3 days minimum onsite per week in GDC
Ready to utilise your experience in a customer-facing software support role?
Are you passionate about providing technical leadership in managing the service and mentoring a dynamic team?
Are you keen to build your career with a dynamic global IT Consultancy?
Make a meaningful impact as an Application Support – Team Leader
Careers at TCS: It means more.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Be part of an exciting team where you will be challenged every day.
- Grow your career, while being exposed to new technologies.
- Lead projects and inspire both colleagues and stakeholders.
The Role
As an Application Support Team Leader, you will manage a team responsible for supporting digital imaging systems in the healthcare domain. You will leverage your strong technical expertise, particularly in server, database, incident management & application support. In this role, managing the service, motivation & mentoring the team will be a constant theme, while liaising with stakeholders and end customers.
Key responsibilities:
- Provide leadership & coordination.
- Ensure technical oversight.
- Manage service Desk availability, including Phone, Portal, Mail.
- Manage service Level Agreements.
- Oversee the performance Management & KPI's.
- Manage governance of Operations and perform scheduling & Operation workforce planning.
- Support recruitment & staffing teams.
- Provide training and development.
Your Profile
Key skills/knowledge/experience:
- Proven leadership skills and people / performance management experience.
- IT Service management experience (Service Desk, Desktop/EUC, Infra or DC)
- Technical expertise and Incident management capacity.
- Analytical mindset.
- Strategic & Innovative approach and proactive conviction.
- Strong communication skills and the ability to prioritise and manage workloads effectively.
Good to have:
- ITSM / ITIL Certification advantageous.
- Technical / Computer science related degree.
- Secondary Language.
- Candidates should hold appropriate right to works for long-term position in Ireland.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'. You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon). We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: "Reasonable Accommodation Request".
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
#INDHP
#J-18808-Ljbffr