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Job Description
Service Advisor Job Description
We are seeking a dynamic and ambitious individual to join our team as a Service Advisor at Joe Duffy Volkswagen in Dublin.
About Joe Duffy Group
We are Ireland's leading motor retailer, representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
Key Responsibilities:
- Provide exceptional customer service, ensuring customer confidence and awareness of all products and services.
- Work under pressure, remaining calm and effective in handling upset or demanding customers.
- Accurately record and amend customer details, ensuring all work requested is carried out and charged for.
- Follow up with customers on the status of their vehicle and provide feedback.
- Meet and greet customers, providing a positive and welcoming experience.
Requirements:
- Exceptional customer facing skills, with a passion for delivering outstanding service.
- Professional and courteous demeanor, with the highest standards of efficiency.
- Computer literacy, with the ability to record and amend customer details accurately.
- Ability to work under pressure, remaining calm and effective in challenging situations.
- Excellent oral and written communication skills, with the ability to explain technical data to customers.
Benefits:
- Basic salary and bonus scheme.
- Employee Assistance Program.
- Industry leading training and progression plans.
- Life cover and social club membership.
- Bike to work scheme.
About the Role:
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you are driven, ambitious, and believe you have what it takes, please submit your CV and cover letter online today.