Job Description
Apprentice Service Advisor Joe Duffy Volkswagen Charlestown, Dublin 11 Due to on-going growth within Joe Duffy Group, we are now recruiting for a trainee or experienced Service Advisor to join our bright and modern Volkswagen dealership in North Dublin. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent.Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. Candidate Requirements: Exceptional customer facing skills-to create customer confidence by ensuring customer awareness of all products & services available. Professional; highest standards of courtesy & efficiency; enthusiastic Computer literate - to be able to record / amend customer details accurately. Ability to work under pressure and remain calm - to handle upset / demanding customers effectively Accuracy in detailing customer requirements on job cards / invoice To follow up and provide feedback to customers on the status of their vehicle. To ensure that all work requested has been carried out & charged for. Excellent personal presentation and always reflects the company's corporate image. Likely to be/have: Impeccable appearance and well presented to work in a corporate environment. Good oral & written communication skills Excellent organisational skills Able to record accurately all relevant details Ability to 'up sell' additional work / accessories An ability to absorb and understand technical data and explain it to our customers as required We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package: Employee Assistance Program Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 22 days annual leave PRSA If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today! Third Party Or Agency Assistance is Not Required - Thank You Joe Duffy Group is an equal opportunities employer Skills: Service Advisor Customer Service Driving Licence CDK Benefits: Basic Salary Bonus Employee Assistance Program Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work Scheme