Job Description
Apprentice Service Advisor - Joe Duffy Group Dublin 11 Due to continued growth within the group, we are currently recruiting for a trainee or experienced Service Advisor to join our business in Dublin 11. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. A full and clean Irish or EU driving licence and a full time work VISA are absolutely essential requirements for this role Requirements: To be the focal and experienced point of contact for customers requiring servicing or repair to their vehicles. Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times. To manage all service telephone and walk-in enquiries on behalf of the dealership. Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Calculate workshop capacity insuring that all details are entered onto the service workshop loading system. Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. Understand and adhere to manufacturer brand service requirements. Maintain safe working practices and abide by the working rules and standards of the dealership. Maintain product knowledge on manufacturer brand that you are working with. Maintain relevant systems ensuring accuracy at all times Attributes: Proven track record in retail, hospitality or customer services Impeccable appearance and well presented to work in a corporate environment. Good oral & written communication skills Excellent organisational skills Able to record accurately all relevant details Ability to 'up sell' additional work / accessories An ability to absorb and understand technical data and explain it to our customers as required A full, clean Irish or EU driving licence is an essential requirement for this role We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits, including: Employee Assistance Programme Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 22 days annual leave PRSA This is initially a Trainee role initially and we have a comprehensive training program in place which is tailored to suit individual's needs and can take six months or more to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training. Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade. If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today! Third Party Or Agency Assistance is Not Required - Thank You Joe Duffy Group is an equal opportunities employer Skills: Motor Aftersales Service Advisor Customer Service Driving Licence Retail Benefits: PRSA Social Club Bike to Work Group Life Assurance Training EAP