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Job Description
Seeking experienced Area Manager to oversee service delivery across multiple client sites in Galway, Mayo, and Roscommon counties, ensuring operational excellence, client satisfaction, and effective staff management.
Impulse Recruitment is hiring a Full Time Permanent Area Manager for a large company based in Dublin. This is a key leadership role responsible for ensuring operational excellence, client satisfaction, and effective staff management.
Key Responsibilities:
- Client Relationship Management: Act as the first point of contact for clients, building and maintaining strong relationships to ensure satisfaction with service delivery.
- Service Delivery Oversight: Ensure service operations meet established quality, efficiency, and consistency standards.
- Conduct regular site visits and audits to monitor compliance.
- Health & Safety: Uphold and promote health and safety standards across all sites, ensuring staff operate safely.
- Staff Management: Oversee staff performance, including involvement in appraisals, training, and disciplinary procedures when necessary.
- Recruit, onboard, and induct new employees, ensuring they meet required standards.
- Reporting & Compliance: Ensure timely completion of necessary reports.
- Training & Development: Identify training needs and coordinate necessary development opportunities to enhance staff capabilities.
- Equipment & Materials Management: Ensure the correct storage and security of cleaning materials and equipment at each site.
Qualifications & Experience:
- Minimum of 3 years of experience in a customer-facing or management role.
- Proven leadership skills, with experience in managing staff performance.
- Knowledge of health and safety standards, and a commitment to maintaining a safe working environment.
- Soft services/technical experience (preferred).
- A full clean driving licence is required.
- Strong organizational skills and attention to detail.
- Proficiency in PC operations and use of relevant software.
- Hospitality or Facilities Management experience would be ideal.
Benefits:
- Competitive salary and bonus structure.
- Company car provided.
- Employee assistance program.