Job Description
Manage multiple off-license stores in a designated area, ensuring sales targets, operational standards, and customer service are met.
Implement efficient operating models, monitor sales performance, and conduct health and safety audits.
Collaborate with support office functions to support store operations and maintain high standards of store presentation.
Lead and motivate store managers to deliver on store targets and objectives, and foster a positive work environment.
Implement changes across stores, embedding required behaviors and processes, and monitor benefits realized.
Job Description
As an Area Manager at O'Brien's Wine, you will be responsible for managing and overseeing the operations of multiple off-license stores within a designated area.
- Sales: Ensure all stores meet or exceed annual agreed budget levels for sales.
- Health & Safety (H&S): Ensure all stores comply with health and safety regulations.
- Controls: Ensure compliance levels are met across all stores through frequent evaluations of store performance.
- Store Look & Feel: Maintain high standards of store presentation, merchandising, and other agreed standards for the O'Brien's brand.
- Business Development: Assist in setting annual business development plans for each store and ensure their implementation.
- Customer Service: Ensure stores deliver consistent world-class service to customers, meeting agreed customer service metrics.
- People Management: Lead, motivate, and manage store managers to consistently deliver on store targets and objectives.
- Change Management: Ensure effective implementation of changes across stores, embedding required behaviors and processes.
Required Skills and Experience:
- Strong operational experience in a multi-site retail network.
- Experience managing and influencing teams in a multi-site retail environment.
- Track record of delivering operational efficiencies and customer experience improvements.
- Excellent leadership and coaching skills with a track record in performance management.
- Commercially astute, particularly in efficiency/cost management.
- Ability to understand, calculate, and manage operational budgets, staffing, and targets.