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Job Description
**Job Summary:**
Manage and oversee the operations of multiple off-license stores within a designated area, ensuring high operational standards, excellent customer service, and achieving sales targets.
As an Area Manager at O'Brien's Wine, you will be responsible for leading a team of store managers to achieve business objectives, deliver operational efficiencies, and improve customer experience.
Key responsibilities include:
- Sales: Ensure all stores meet or exceed annual sales targets, monitor and analyze sales performance, and provide support and guidance to store managers.
- Health & Safety: Ensure all stores comply with health and safety regulations, conduct regular audits, and provide corrective action plans.
- Controls: Ensure compliance levels are met across all stores through frequent evaluations of store performance across all compliance criteria.
- Store Operations: Implement and monitor store operational performance, focusing on areas such as staffing, stock management, store standards, cash management, and compliance.
- Store Look & Feel: Maintain high standards of store presentation, merchandising, and other agreed standards for the O'Brien's brand.
- Business Development: Assist in setting annual business development plans for each store, ensure their implementation, and identify opportunities for business growth.
- Customer Service: Ensure stores deliver consistent world-class service to customers, meeting agreed customer service metrics.
- People Management: Lead, motivate, and manage store managers to consistently deliver on store targets and objectives.
- Change Management: Ensure effective implementation of changes across stores, embedding required behaviors and processes.
Required skills and experience include:
- Strong operational experience in a multi-site retail network.
- Experience managing and influencing teams in a multi-site retail environment.
- Track record of delivering operational efficiencies and customer experience improvements.
- Excellent leadership and coaching skills with a track record in performance management.
- Commercially astute, particularly in efficiency/cost management.