Job Description
We have an exciting opportunity to join our Team at our brand new location, Sandyford, for Assistant Branch manager. Reporting to the Branch Manager, this a dynamic and varied role encompassing all different aspects of branch operations. The successful candidate will manage all areas of the branch focusing heavily on sales, profitability, staff development and foster a positive environment to ensure customer satisfaction and proper branch operation. The candidate will have a hands on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales target achievement. Benefits: Competitive salary 22 days annual leave Annual bonus based on Agreed KPIs Company car Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Role Responsibilities Reporting to the Branch Manager and carrying out Branch Manager duties in his/her absence Ensure corporate deliveries / collections meet high levels of service, checking in damage Ensure very high levels of customer service is being provided by all Desk Staff and feedback to staff and management on areas for improvement Be aware of all requirements for vehicles during the day and to plan for the days/weeks ahead. Be aware of general fleet activity by using available fleet reports and discussions with the fleet department and Cluster manager Overseeing CSR's and D/V responsibilities and targets to ensure work is being carried out correctly. Holding staff accountable when necessary. Setting internal sales targets for CSR's and following up/holding staff accountable. Day to day operations/processes including deliveries, impros, utilisation, following up overdues, pre-closes and RCR bookings for garages Liaise daily with valeting staff to ensure the smooth running and manning of this important area. Ensure the daily payments reports are correct and necessary reporting completed Customer invoicing requests Ensure all Servicing and Maintenance are completed and reach the required standards Ensure all safety checks are in place and audit cars daily to meet agreed criteria Ensure that all staff adheres to the safety and operations rules and procedures without exception. Responsible for own health and safety and that of work colleagues Carrying out audits to ensure the standards are kept up to the highest compliance In addition to the above, employees are required to carry out any reasonable request to perform duties as may be reasonably required within the scope of the job title. Skills Required 3rd Level relevant Qualification would be advantageous but not obligatory. 2 years Supervisor/assistant manager experience would be advantageous Intermediate level of Excel and Word required Excellent organisation and interpersonal skills Ability to work on own initiative Team Player Full clean driving license Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: Motors management leadership car rental logistics operations Benefits: Healthcare pension & company car.