Job Description
**Assistant Branch Manager Navan**
Summary: Manage branch operations, sales, and staff development to ensure customer satisfaction and business success.
We have an exciting opportunity to join our team at our Navan branch as an Assistant Branch Manager. Reporting to the Cluster Branch Manager, this dynamic and varied role encompasses all aspects of branch operations.
The successful candidate will manage all areas of the branch, focusing heavily on sales, profitability, staff development, and fostering a positive environment to ensure customer satisfaction and proper branch operation.
The candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales target achievement.
**Key Responsibilities:**
- Reporting to the Cluster Branch Manager and carrying out Branch Manager duties in their absence.
- Ensuring corporate deliveries/collections meet high levels of service, checking for damage.
- Ensuring very high levels of customer service are provided by all Desk Staff and providing feedback to staff and management on areas for improvement.
- Being aware of all requirements for vehicles during the day and planning for the days/weeks ahead.
- Being aware of general fleet activity by using available fleet reports and discussions with the fleet department and Cluster manager.
- Overseeing CSR's responsibilities and targets to ensure work is being carried out correctly.
- Holding staff accountable when necessary.
- Setting internal sales targets and internal sales targets for CSR's and following up/holding staff accountable.
- Ability to identify Corp Sales Opportunities and working with the Cluster Branch Manager to target Corp Sales opportunities within the local area.
- Day-to-day operations/processes including deliveries, impros, utilisation, following up overdues, pre-closes, and RCR bookings for garages.
- Liaising daily with valeting staff to ensure the smooth running and manning of this important area.
- Ensuring the daily payments reports are correct and necessary reporting completed.
- Customer invoicing requests.
- Ensuring all Servicing and Maintenance are completed and reach the required standards.
- Ensuring all safety checks are in place and audit cars daily to meet agreed criteria.
- Ensuring that all staff adheres to the safety and operations rules and procedures without exception.
- Adhering to all company policies, procedures, and safety guidelines.
- Responsible for own health and safety and that of other work colleagues.
- Carrying out audits to ensure the standards are kept up to the highest compliance.
**Skills Required:**
- 3rd Level relevant Qualification would be advantageous but not obligatory.
- 2 years Supervisor/Assistant Manager experience would be advantageous.
- Intermediate level of Excel and Word required.
- Excellent organisation and interpersonal skills.
- Ability to work on own initiative.
- Team Player.
- Full clean driving license.
**Why Choose Europcar?**
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.
Joining the team of this market-leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons**