Job Description
A Sparking Future! Full Time Assistant Night Manager is required for a great opportunity to work in a large-scale Internationally Branded Hotel Our Hotel. CROWNE PLAZA Dublin Blanchardstown | 14 Meeting Rooms | Spacious Event Rooms |Sanctuary Bar | Inca Coffee Lounge | Forchetta Restaurant | 188 Bedrooms. The Person. We are looking to recruit an enthusiastic, friendly, organised individual to work with us. You must be passionate about people, about maintaining and driving standards, and about providing superb guest service. Perks of Joining Crowne Plaza Dublin| Blanchardstown. Competitive salary including many great benefits including Bike to work scheme. Employee discount. Food allowance. Free & Secure Car Parking onsite. Full uniform provided including free Dry Cleaning. A fantastic staff area, where you can enjoy free Meals and Refreshments each day made by our very own chefs! Continuous Training and Development so you can progress you career with IHG. IHG Employee Discounts travel the world with over 6000 partner hotels worldwide. Award winning Employee Assistance Programme with Spectrum Health. After 3 months service, avail of our Complimentary Room and Employee Rate benefit within Tifco Hotel Group. Earn €500 Refer a Friend scheme. Regular hotel and team events and year-end company celebrations. The ideal candidate will: Exceptional communication skills, both written and verbal to customers and colleagues. Strong ability to lead a team and motivate team members. Strong knowledge of Opera and Front Desk duties. Previous experience as A Manager within a 4* Hotel for at least 1 - 2 years. A passion to grow, learn & develop within your role and to train and show our team members. Exceptional standards in Hygiene, Health & Safety, Stock Control, Appearance, and Customer Service. A person that has strong up selling skills to maximize profits. High attention to detail. Own transport essential. The Role: To carry out duties to the standards as laid down in the standard of performance manuals. To compile any reports as requested. To ensure that all interfaces are operational at all times. To ensure all guests queries are handled promptly and efficiently. Take and record all wakeup calls. Ensure that all wakeup calls are performed in a timely manner, following proper procedures. To ensure all guest requests are met regarding room allocation i.e. VIPs, IHG One Rewards membership. To supervise all night staff in the absence of the Night Manager. To prepare and serve in line with agreed procedures all Food & Beverage in the hotel during the night shift. To ensure compliance with the RSA policy. To adhere to security, cash and key control procedures at all times. To update and add IHG One Rewards membership through the Holidex system. To make follow up calls to guests after check-in to ensure guest satisfaction. To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel. To constantly liaise with the housekeeping department and the Night Manager or Front Office Manager to ensure all guest requests are attended to. To participate in the up-sell program to move guests into suites and higher rated rooms. Answer telephones, transfer calls, take messages in line with the standard as set out. To assist the department in achieving all departmental costs. To ensure that your work area is always maintained in a clean and organized manner. To ensure that a proper handover is given from shift to shift. To book out guests if required ensuring that the situation is handled in line with the agreed ICH procedure, and all follow up is undertaken. To ensure that we maximize occupancy and rate through the managing of the shift on a day-to-day basis. To control the safety of all guests during nights. To post any charges as is required e.g. Laundry, room service, bar and restaurant charge. To ensure all banking procedures are followed at all times. To ensure all areas are set up and cleaned for each morning. Ensure that any staff issues are dealt with efficiently and in line with HR procedures. Follow the Hotels response to any emergency situations, evacuations etc. Handle guests' complaints and queries. To resolve any problems, queries or complaints as they arise. Ensure health and safety best practise at all times. To provide support in other areas of the hotel if required to do so. Skills: Managment Front Office Opera Night Audit Benefits: Staff Discounts Meal Allowance / Canteen Parking