Job Description
The Role: To assist the Night Manager in the delivery of hotel revenue and profit growth by maximising sales opportunities and ensuring that all areas within the property are running smoothly and that the presentation, cleanliness and security of the property is to the highest standards at all times. About the Hotel: The Killeshin Hotel is a luxurious four-star establishment that blends contemporary style with a rich historical heritage, providing exceptional service and genuine hospitality. Boasting 88 meticulously designed bedrooms, a stylish duplex Cedar bar, a refined Cedar Rooms restaurant, a state-of-the-art Zest health club, and 15 versatile meeting rooms, The Killeshin Hotel offers a fresh perspective on hospitality in the Midlands, placing utmost importance on personal interaction and unparalleled service for our esteemed guests. Reporting to: The Assistant Night Manager will report directly to the Night Manager (or such person as designated by management). Main Duties and Responsibilities: Ensure that you receive a handover briefing at the beginning of your shift from late duty manager. Familiarising yourself with the daily business and of any issues from the Duty Manager Passover and to assume responsibility for the night operation of the hotel. Maintain a visible presence in the Front of House areas and be the primary point of contact for all customers. Carry out a check on each department so that they are aware that you are the Manager on Duty. Ensure that staffing is adequate in all areas. Deal with all VIP customers and make sure that their rooms are checked and that they have all the requirements requested. Ensure that liquor licensing legislation are followed according to Company policy and procedures. Carry out security / fire walk and complete relevant records as required. Act as Fire Marshall while on duty and be thoroughly familiar with emergency procedures and alarms. Ensure that all checklists and reports are completed by the relevant person before the end of the shift. Ensure that you complete a handover to the next Manager at the end of your shift to ensure awareness of any issues overnight that need to be followed up. To supervise & support the Nights team to ensure that they are performing their nightly tasks in line with the night checklist and hotel health and safety standards. To ensure that the hotel security is maximised at night by performing regular hotel checks of fire exits and to ensure all areas of the hotel are secured. To ensure that all F&B outlets are closed down correctly and that monies are banked correctly. To deal with any book-outs that may occur in a positive and professional manner To be aware how to run the hotel night audit. To ensure that required daily figure reports are completed as required with the correct information. The safe storage of floats and keys in line with company procedures. To oversee the front desk during the night ensuring we achieve total guest satisfaction. To welcome guests to the hotel in a courteous and helpful manner. To comply with hotel policy regarding floats and access to the safe. To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the AM Duty Manager to complete. To show willingness to be flexible at all times in assisting other departments within the hotel, as the needs of the business dictate - with the ultimate aim in mind of providing the best possible service to our guests. To perform Duty Management shifts in line with company standards. Liaise with the Night Porter Manager on a daily basis of staffing, training, and guest issues. To maximise revenue where possible by means of up selling. To complete daily accounts procedures and ensure correct monies are banked Ensure that all information is communicated at handovers to the next shift. Skills: Night Porter Reception Customer Service Cash Handling Benefits: Employee Recognition Parking Employee Discount Food Allowance Employee Assistance Programme Leisure Club