Job Description
This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department asAssistant Night Manager. Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner. Management responsibilities To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests. To deliver excellent care to our guests To carry out departmental audits to ensure LHQA is achieved by all team members. To ensure that the Hotels Vision & Mission statement is communicated to the team To ensure that areas of responsibility are clean and well maintained. To ensure that the ambience in departments (lights, music and temperature) are controlled. To report defective materials and equipment to the appropriate departments. Ensure that all new initiatives are implemented in the agreed time frame. To attend meetings as required. To ensure that night porter/cleaners have successfully completed their daily tasks. To ensure that the team members are trained in any new tasks. To ensure there is always management presence in all departments. To ensure a consistently high level of security is well maintained throughout the Hotel. To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences. To ensure departmental sales are achieved in line with the hotel budget To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams. To provide support where necessary in other areas of the Hotel. To deputise for the Night Manager in their absence and take responsibility of the operation of the hotel during night. To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly. To complete Full Night Audit efficiently. To reconcile the cash on daily basis for the whole departments. To conduct daily briefings for the morning shift. To direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. To occasionally assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay. To prepare, print and distribute reports to all departments. To be aware and able to enforce all fire-life-safety procedures. To remain current in all updates with regards to new procedures and training. To report any suspicious persons, activities and/or hazardous conditions to the Security department and the Front Office Manager. To ensure to always maintain Hotel property and guest safety. To carry out tasks as acting Night Manager in absence of Night Manager. People To appraise all team members in accordance with the agreed appraisal procedure. To ensure that all team members comply with the employee handbook. To ensure departmental daily briefings are carried out at relevant times. To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required. To ensure that all team members adhere to the hotels grooming procedures. To assist in training all team members for them to have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests. Fire, Health & Safety To have a full understanding of Fire and Emergency procedures. To have a full understanding of Health & Safety regulations and carry out risk assessments in own department. To ensure that the hotel is compliant with all Food Safety regulations. To ensure all accidents and incidents are investigated and reported in accordance with the hotels accident/ incident reporting procedure. To support the hotels Environmental policy by complying with waste management and monitory energy efficiency. Requirements: Previous night management experience is preferred. Fluency in English. Knowledge and experience of luxury environment. Previous significant guest service experience preferred. Strong communication skills. Analytic mindset. Attention to details. What do we have to offer you: Sign in bonus of 500EUR (250EUR after three months, and 250EUR after successful probation) Competitive Salary Career Progression Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide Unlimited access to eLearning platform & development opportunities Increased holiday entitlement for long-service employees Meals whilst on duty in our employee restaurant Employee Recognition Awards Employee Assistance Program - mental health and well-being support Complimentary provision and laundry of uniforms Discounts in our Spa, restaurant and bar for you and your loved ones References: All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be: A corporate email and/or phone number or A letter in a headed paper signed by the manager / HR. Skills: Hospitality Excellent Customer Service Luxury Hotels Benefits: Meal Allowance / Canteen Uniforms/Dry Cleaning eLearning Career Progression Employee Room Rate Employee Rewards