Job Description
The Role: Ensure a professional, friendly and courteous service to all guests; Dealing with guests in person, telephone & email and responding to all requests in a professional & timely manner. Endeavoring to convert all enquiries to a sale whilst providing the highest level of service, integrity and creativity; Work varying shifts 5 days per week Ensure that the switchboard operation is delivered in an efficient and professional manner at all times. In the absence of the Reservations Manager, being the first point of call for the Reservations Department and for team members. Promote the facilities and services on offer by the resort Ensuring that service is delivered in accordance with agreed standards Ensure that bookings for the outlets are accurately taken using the relevant system; Ensure that all information is communicated to the relevant party(parties) in a timely manner; To assist in the training and development of team members Compile weekly and monthly reports as required; Working with team to achieve monthly room hire, and food and beverage revenue targets. The Ideal Candidate will have: Has 2 years previous Supervisor/Management experience in similar role; Strong awareness of the hospitality industry; A positive attitude, and an honest and trustworthy character is essential; Proven track record in sales performance with clear ability to convert business; Excellent guest communication skills and attention to detail; Strong creativity and organisational skills; Proficiency in Microsoft Word, Outlook and Excel as well as the ability to learn and utilise new computer software programs; Opera Fidelio an advantage. *********************************************************** Benefits include: - Meals on duty; - Professional training and development opportunities*; - FBD Hotels Employee, Family and Friends scheme*; - Preferential rates for Faithlegg Golf and Faithlegg Leisure Centre membership*; - Discounted treatments at Faithlegg Treatment Suites*; - Discounted rates with many local businesses* *T&C's apply Excellent opportunity for candidates with enthusiasm and vision. Skills: Property Management Organisational Hospitality