Job Description
We are seeking an experienced Spa Manager to lead our team and deliver exceptional customer service in a 5-star environment. At Druids Glen Resort, we pride ourselves on providing genuine Irish hospitality and a commitment to excellence in every aspect of our business. Our ideal candidate will be a seasoned professional with a passion for the spa industry, delivering high standards of treatment and customer service. **Key Responsibilities:** • Ensure the delivery of exceptional customer care and service in every area of the business • Manage the Spa in the absence of the Spa Manager • Maintain stock control, including ordering retail and salon products within budget • Assist with rostering to meet business needs • Create in-house promotions and activities to stimulate sales and staff engagement • Drive sales and meet agreed targets • Provide a warm and friendly welcome to guests and empower staff to make on-the-spot decisions **Ideal Candidate:** • Previous Senior Therapist or Supervisory experience • Experience managing a busy reception desk and coordinating the day-to-day running of a similar Spa • Passion for the spa industry and delivering high standards of treatment and customer service • Fully qualified in facial, body, and beauty treatments • Experience working with the Elemis range (full training provided) **Benefits:** • Career Development and Training • Rewards for personal achievement in sport, education, and community activity • Length of Service Rewards • Internal Training Rewards • Upselling & Departmental Rewards • Discounted Spa treatments • Educational Assistance • On-site Gym • Bike to work scheme & other commuter plans • Meals during shifts • Free on-site tea/coffee • Free parking • Healthy Snacks • Staff Discounts on accommodation in our Sister Properties • Opportunities for advancement & Career Development • Employee Recognition • Team & Departmental Rewards