Job Description
Associate Director Performance Operations
Optum is a global healthcare company that delivers care and technology to help millions of people live healthier lives. We're seeking an experienced leader to drive solid operational performance and collaborate with matrix partners.
As a Fortune 5 business, we offer a dynamic and diverse team environment with opportunities for growth and development. Our hybrid work model allows individuals to split their work hours between our Dublin or Letterkenny offices and telecommute from home.
Key Responsibilities:
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Operational Performance Management:
- Lead operations performance oversight, analyzing metrics and trends to ensure program requirements are met.
- Collaborate with matrix partners to improve performance when not met.
- Develop and deliver multiple performance metrics.
- Liaise with key stakeholders to ensure initiatives are communicated and reviewed for continuous process improvement.
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Operational Financial Performance:
- Accountable for long, medium, and short-term forecasting, staffing plans, hiring projections, and operational financial performance.
- Provide leadership, project management, and/or subject matter expertise support for initiatives impacting operations workload and/or staffing requirements.
- Establish standard methodologies to measure productivity, efficiency, scalability, human touch volume, and total transaction volumes.
Requirements:
- Previous extensive operations management experience in a matrix environment.
- Proven hands-on experience managing projects and end-to-end processes.
- Demonstrated experience working in a highly matrixed environment.
- Demonstrated experience managing and driving team performance.
- Intermediate proficiency with PowerPoint and Excel.
Preferred Qualifications:
- BA/BS or advanced degree.
- Experience with SharePoint, Teams, and Project Management.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple projects/tasks simultaneously to meet contractual deadlines or other time-sensitive commitments.
At Optum, we believe everyone deserves the opportunity to live their healthiest life. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law.