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Job Description
About the Role:
Associate Director Performance Operations
Optum is a global healthcare company that delivers care and technology to help people live healthier lives. As a Fortune 5 business, we're one of the world's leading healthcare companies. We have been supporting global healthcare systems from Ireland and the UK for over 20 years, building a dynamic and diverse team of over 2,100 talented individuals.
In this role, you will be responsible for driving solid operational performance by collaborating with matrix partners, fostering and leveraging a team approach using key operational strategic initiatives, goals, and activities as guidelines.
Key Responsibilities:
- Operational Performance Management:
- Lead the operations performance oversight, analyzing metrics and trends to ensure program requirements are met, working with matrix partners to improve performance when not met
- Ensure the reporting and analysis supports the business's ability to complete each program/project on the timeline agreed
- Lead analytics efforts to build and deliver multiple performance metrics
- Liaison with key stakeholders to ensure initiatives are communicated, incepted, and reviewed for continuous process improvement
- Be curious and actively looking for opportunities to improve, whether in cost, quality, or work product
- Demonstrate and apply understanding of healthcare industry trends and their drivers
- Identify and/or provide opportunities for additional training and learning to support process and report improvements
- Review manual report packages to identify opportunities to automate reporting and/or eliminate redundancies
- Operational Financial Performance:
- Accountable for long, medium, and short-term forecasting, staffing plans, hiring projections, and operational financial performance
- Provides leadership, project management, and/or subject matter expertise support for all initiatives impacting operations workload and/or staffing requirements
- Provides guidance, leadership, and strategic oversight for a team of business analysts
- Establish the standard methodology to measure productivity, efficiency, scalability, human touch volume, and total transaction volumes
Requirements:
- Previous extensive operations management experience in a matrix environment
- Proven hands-on experience managing projects and end-to-end processes
- Demonstrated experience working in a highly matrixed environment
- Demonstrated experience managing and driving team performance
- Intermediate proficiency with PowerPoint and Excel
Preferred Qualifications:
- BA/BS or advanced degree
- Experience with SharePoint, Teams
- Experience with project management
- Excellent communication skills, both written and verbal
- Ability to manage multiple projects/tasks simultaneously to meet contractual deadlines or other time-sensitive commitments