Job Description
Job Summary: Solution Architect for Supply Chain Support team at Coupa, responsible for resolving incidents and providing expertise in troubleshooting and reviewing issues.
Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.
As a Solution Architect within the Supply Chain Support team, you will be primarily responsible for resolving incidents arising from customer's usage of our product offerings. This will include assisting delivery teams resolve questions that arising during project delivery. You will provide expertise in troubleshooting and reviewing of issues prior to escalation to software development and cloud operations teams to ensure technical accuracy.
You will be expected to process and resolve incidents within agreed service level targets (SLTs) by providing quick and detailed responses. To achieve this, you will need to demonstrate strong knowledge of the different supply chain technologies such as network, inventory, transportation optimization, and simulation.
Key Responsibilities:
- Provide expertise in troubleshooting and reviewing of issues prior to escalation to software development and cloud operations teams.
- Assist delivery teams resolve questions that arising during project delivery.
- Process and resolve incidents within agreed service level targets (SLTs).
- Diagnose user's supply chain questions thoroughly and present structured and comprehensive mathematical solutions in a timely manner.
- Conduct supply chain risk and sensitivity analysis.
- Review and evaluate product defects and requests in order to resolve the issue or provide direction on the best path to resolution.
- Review and validate issues and enhancements that are reported from users and communicate to product and development team in a clear and easy to follow format.
- Understand key client performance levers (on-time delivery, cost, feasibility, etc.) and seek solutions to improve these metrics in the most effective and efficient way.
Requirements:
- Prior experience in supply chain design project work.
- Exceptional technical skills in using data extraction, transformation and loading tools (ETL tools).
- 1+ years' experience with Business Intelligence Tools (BI Tools) and SQL server.
- Strong problem-solving, written and verbal communication skills.
- Customer and quality focused with excellent attention to detail.
- Minimum Bachelor's degree in Industrial engineering/Computer Science with supply chain related working experience, or Master's degree in Industrial engineering/Data Analytics.