Job Description
Direct HR, on behalf of our client, an established American international company specializing in automation and robotics solutions for manufacturing, is currently seeking: Job title:Automation Service Engineer/Control Engineer Location: Cork, Ireland WHAT YOU WILL BE DOING You will be responsible for multiple robotic assembly systems deployed to a major tech customer You will be interacting with customer and customer manufacturing partner about performance of our equipment You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions Maintain status reports at various levels of detail and synthesis Educate and train customers on device operation, maintenance, troubleshooting and repair Provide excellent customer service, actively listen to customer concerns, and address issues Travel up to 25%, mostly for training with possible support of other EMEA sites Be able to work on 2nd shift WHAT WE WANT TO SEE(IDEAL PROFILE) 4 or more years in a customer-facing technical role Experience in an automation and robotics environment Associate's Degree (Mechanical or Electrical), Bachelors Degree preferred Automation, robotics, and PLC experience -->Robotics preferable: FANUC IR + FANUC DCS knowledge -->PLC preferable: Beckhoff PLC Experience using Vision systems for inspection and point of interest interpolation -->Preferable MATROX and COGNEX General understanding of vision systems and optics Experience with labeling applications -->Industrial printers/ Preferable: HERMES and ZEBRA Understanding of complex programming (nested recipes) Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes Technical documentation experience (reading, creating, editing) -->Understanding of electrical and pneumatic documentation -->Understanding of 2D and 3D mechanical documentation -->Basic skill/experience with 3D CAD software/ Preferable: SolidWorks Ability to repair and maintain mechanical systems Self starter with ability to work productively with minimal supervision Calm, collected demeanor and commitment to customer service Good reporting, data collection, and analysis skills WHAT WOULD BE GREAT Experience in an electronics manufacturing environment or similar Familiarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required) Skills: Automation robotic vision systems fanuc PLC