Job Description
Role Overview: We are delighted to announce the position of B2C Service Desk Representative within the IT Department. The role is full-time temporary based in our Support Office. Role Synopsis: As a B2C Service Desk Representative, your primary responsibilities will be to response to customer queries through case management tool and phone calls, deal with customer complaints and escalate to management where necessary and handle B2C order exceptions. The role is also responsible in ensuring that all case owned by the Service Delivery Team are responded to in accordance with the agreed Service Level Agreement (SLA). You will be set with daily tasks set out by the team lead and manager along with any other tasks relating to B2C services. The ideal candidate will have the ability to display strong organisational skills and the ability to work within a team as well as demonstrating excellent customer service at all times. All calls are measured and used as part of an on-going call quality process. You will have experience in working to tight deadlines and have strong problem-solving abilities. Candidate Profile: Knowledge of B2C Sales Order Management and Fulfilment Excellent relationship building skills Knowledge of Microsoft AX Exceptional time management and organisational skills A problem solver with a drive for prompt resolution Strong Microsoft skills Goal orientated and self-motivated Skills: Customer Support Organisational Skills Sales Order Management Benefits: Staff Discounts Onsite Parking Subsidised Canteen Employee Assistance Programme